If you have a question that is not answered here, please send an email to [email protected] (Opens in new window).
Q) Where do I log in?
A) Please view these log in directions (Opens in new window).
Q) What if I forgot my password?
A) Use this Forgot Password (Opens in new window) link to reset your password.
Q) Why imageWISE's refurbished machines have been the clear choice for many large and small business since 1994?
A) The condition, testing and performance of our refurbished units are far superior to other used devices on the market for many reasons. First, Our painstaking 120-step review and selection process for identifying and selecting only the highest quality products for the refurbishing program. Second, only equipment with less than two month's of metered use (as established by the manufacturer) are selected for our refurbishing program. Third, our exhaustive remanufacturing process, quality control process, and testing methods that ensure all copiers are restored to Like New Manufacturers' specifications. Fourth, imageWISE has received the coveted Dealer Choice Award three years in a row and we maintain a 5 Star Google Rating for customer service and a BBB A+ Rating since 2007. Fifth, our award winning customer service department emulates our superior products and service, backing up our commitment with our Free 3-Year Extended Product Warranty no other organization can provide or match.
Q) Who will set-up my new copier/printer?
A) To maintain low prices for our customers, we rely on our Award Winning Customer Support Team to walk you through the entire process from when you order to getting your new system set-up and integrated into your workflow processes. With a little help from you we will guide you through configuring your new system with all of your network settings, downloading and installing drivers to your computer or network, helping you set-up wireless accesses to your new device and even help you explore some free APPS that will enable printing directly from and SMART device. We will guide you through the entire journey... so no worries. In addition, we provide great tutorials and videos on our Support Blog.
Q) What if I want to purchase a service/maintenance contract for my copier?
A) While we do not have a service program available, we have spent over 20 years establishing service provider relationships throughout the country and would be glad to refer to one of our service provider customers that could help you with your needs.
Q) How long does it take for an order to be processed?
A) Orders are usually processed the day they are received. Orders that are received before 3:30 PM CST are typically shipped the day they are received, as well. However, copier systems requiring configuration and testing of new accessories installed will generally ship within 24 hours.
Q) Where is your warehouse located?
A) With over 60,000 sq. /ft. of manufacturing space, our refurbishing distribution centers are located in Houston, Texas, Vineland New Jersey and Atlanta, Georgia
Q) Where are your office & warehouse hours?
A) Our online stores are open 24 hours to place orders our office and warehouse are open Monday - Friday from 8 AM - 5 PM CST.
Q) Do you ship to other countries?
A) At this time we currently only ship to the United States.
Q) What shipping company do you use?
A) We use FedEx to ship our packages via Ground, 2nd Day, and Overnight.(Opens in new window)
Q) Can I use my own shipping service?
A) Yes, you may use your own shipping service if you like. When checking out, just select "Use My Shipping" and upload your shipping label.
Q) How will I know if you received my order?
A) After you have submitted your order online, an email confirmation will be sent immediately to the email address entered at checkout. Also, when your order is shipped, you will receive an additional email with your tracking # notifying you that your order has been shipped.
Q) What brands do you carry?
A) imageWISE provides supplies, parts, and consumables for a variety of copier brands, including Canon, Ricoh, Lexmark, HP, Xerox, & Kyocera.
Q) What Canon and Ricoh reclamation parts do you carry?
A) imageWISE carries a wide variety of reclamation Canon & Ricoh copier parts that include, but are not limited to, PCB boards, hopper assemblies, ITB assemblies, fans, developing assemblies, and fax kits, just to name a few.
Q) Do you carry Canon OEM parts?
A) imageWISE carries a wide variety of Canon OEM parts, supplies, and consumables.
Q) What online payment methods do you accept?
A) We accept Amazon Pay, VISA, MasterCard, American Express, Discover, Amazon Pay, and PayPal. Additionally, IMAGEwise also accepts checks and wire transfer for payment. Please contact us for details regarding check and wire transfer payment details and requirements. Additionally, we partnered with PayPal and CIT Leasing to provide short-term and longer term financing options available for equipment purchases.
Q) Do you do Blind Shipments?
A) Yes, we do offer Blind Shipments so that you can send parts directly to your customers. When the package arrives, there will be no documentation denoting where the package came from.
Q) Do you offer Will Call orders?
A) Unfortunately as of September 1, 2022 we no longer offer a Will Call pick-up option for MyRefurbished Copier orders. Orders placed on the website before 3:30 pm will ship the same day and for local Houston, Texas orders deliveries will arrive the following day
Q) Do you require core returns?
A) We require core returns only on certain products, such as fixing assemblies. In the event that an item requires a core return, it will be clearly noted in the online product listing. For items that require a core return and in order to keep prices low, we no longer provide return core tags as of December 2021. We do ask that you return cores as soon as possible to continue participation in the rebuild program. If you feel this presents your organization a financial burdon, we do invite you to use our FedEx Account #478715986 to ship back to IMAGEwise RETURNS 10100 W Sam Houston Pkwy S #340 Houston, TX 77099, be sure to send them GROUND ONLY or cheapest way to avoid fees. Failure to return rebuildable cores may result in a Core Fee of $70 and removal from the program. Please remember to return cores in both the product box and the shipping box to avoid damage. Also, at the time your order is shipped, you will receive a Core Return Reminder email.
Q) What is your warranty policy on parts and supplies?
A) We offer a 30 day warranty on reclamation parts, 90 days on compatible products, and 1 year in Printed Circuit Boards. Click Here to learn more.
Q) What is your return policy on parts and supplies?
A) Please view our Return Policy page for details.