If you have a question that is not answered here, please send an email to [email protected] (Opens in new window).
Q) Where do I log in?
A) Please view these log in directions (Opens in new window).
Q) What if I forgot my password?
A) Use this Forgot Password (Opens in new window) link to reset your password.
Q) Why are imageWISE's refurbished machines superior to other similar products?
A) The condition and performance of our refurbished units are far superior to other refurbished units on the market for many reasons. First, Our painstaking 120-step review and selection process for identifying and selecting only the highest quality products for the refurbishing program. Second, only equipment with less than 2 months worth of metered use (as established by the manufacturer) are selected for our refurbishing program. Third, our exhaustive remanufacturing process, quality control process, and testing methods that ensure all copiers are restored to manufacturers' specifications. Fourth, imageWISE has received the coveted Dealer Choice Award three years in a row. Fifth, our award winning customer service department emulates our superior products and service.
Q) What if I want to purchase a service/maintenance contract for my copier?
A) While we do not have a service program available, we have spent over 20 years establishing service provider relationships throughout the country and would be glad to refer to one of our service provider customers that could help you with your needs/
Q) How long does it take for an order to be processed?
A) Orders are usually processed the day they are received. Orders that are received before 3:30 PM CST are typically shipped the day they are received, as well.
Q) Where is your warehouse located?
A) Our warehouse is located in Houston, TX at 9777 West Gulf Bank Road, Suite 1500, Houston, TX 77040.
Q) Where are your office & warehouse hours?
A) Our office and warehouse are open Monday - Friday from 8 AM - 5 PM CST.
Q) Do you ship to other countries?
A) At this time we currently only ship to the United States.
Q) What shipping company do you use?
A) We use FedEx to ship our packages via Ground, 2nd Day, and Overnight.(Opens in new window)
Q) Can I use my own shipping service?
A) Yes, you may use your own shipping service if you like. When checking out, just select "Use My Shipping" and upload your shipping label.
Q) How will I know if you received my order?
A) After you have submitted your order online, an email confirmation will be sent immediately to the email address entered at checkout. Also, when your order is shipped, you will receive an additional email with your tracking # notifying you that your order has been shipped.
Q) What brands do you carry?
A) imageWISE provides supplies, parts, and consumables for a variety of copier brands, including Canon, Ricoh, Lexmark, HP, Xerox, & Kyocera.
Q) What Canon and Ricoh reclamation parts do you carry?
A) imageWISE carries a wide variety of reclamation Canon & Ricoh copier parts that include, but are not limited to, PCB boards, hopper assemblies, ITB assemblies, fans, developing assemblies, and fax kits, just to name a few.
Q) Do you carry Canon OEM parts?
A) imageWISE carries a wide variety of Canon OEM parts, supplies, and consumables.
Q) What online payment methods do you accept?
A) imageWISE accepts VISA, MasterCard, Discover, American Express, and PayPal.
Q) Do you do Blind Shipments?
A) Yes, we do offer Blind Shipments so that you can send parts directly to your customers. When the package arrives, there will be no documentation denoting where the package came from.
Q) Do you offer Will Call orders?
A) Yes, imageWISE does offer Will Call orders at our Houston, TX facility. When you place your order online at www.myrefurbishedcopier.com, simply choose Will Call as the delivery option. Your order will be processed and placed in our Will Call area.
Q) Do you require core returns?
A) We require core returns only on certain products, such as fixing assemblies. In the event that an item requires a core return, it will be clearly noted in the online product listing. For items that require a core return, we will include a return label in the packaging with your order. Also, at the time your order is shipped, you will receive a Core Return Reminder email.
Q) What is your warranty policy on parts and supplies?
A) We offer a 30 day warranty on reclamation parts, 90 days on compatible products, and 1 year in Printed Circuit Boards. Click Here to learn more.
Q) What is your return policy on parts and supplies?
A) Please view our Return Policy page for details.